Privacy Policy

place2stay.co.za

PLACE2STAY PRIVACY POLICY

Platform: Place2Stay.co.za
Operator: Let's Trade 1350CC
Last Updated: 8 March 2026
Version: 2.0

1. INTRODUCTION

This Privacy Policy explains how Place2Stay collects, uses, stores, shares, and protects personal information in connection with the Platform.

Place2Stay is a South African advertising platform for rental property and student accommodation. We connect landlords, tenants, and students. We process personal information in accordance with the Protection of Personal Information Act, 2013 (POPIA), and other applicable South African law.

If you do not agree with this Privacy Policy, you must not use the Platform.

2. WHO WE ARE

Responsible Party: Let's Trade 1350CC trading as Place2Stay

Contact details


Information Regulator


3. WHAT PERSONAL INFORMATION WE COLLECT

Depending on how you use the Platform, we may collect:

3.1 Account and profile information

  • name and surname

  • email address

  • phone number

  • date of birth where relevant

  • profile photograph where voluntarily uploaded

  • user type such as student, tenant, landlord, or operator


3.2 Student and tenant information

  • institution, campus, student number, and proof of study where relevant

  • NSFAS-related information where the user chooses to provide it

  • saved properties, search preferences, and enquiry activity


3.3 Landlord and property-provider information

  • identity documents

  • company or trust documents

  • authority-to-advertise documents

  • contact details

  • property-related documents uploaded for verification or support

  • optional supporting evidence uploaded voluntarily by a landlord


3.4 Listing and property information

  • property address and map coordinates

  • property descriptions

  • pricing information

  • room, feature, and amenity data

  • property photographs and other media


3.5 Technical and usage information

  • IP address

  • browser and device information

  • cookies and local-storage data

  • pages viewed, actions taken, and feature usage

  • general location information inferred from usage where applicable


3.6 Communications

  • support emails

  • enquiries submitted through the Platform

  • admin review notes

  • moderation, fraud, or abuse reports


4. HOW WE USE PERSONAL INFORMATION

We use personal information to:

  • create and manage accounts

  • authenticate users

  • display and manage listings

  • operate map, search, save, and enquiry features

  • verify identity

  • verify authority to advertise

  • review proof supporting specific listing badges or claims

  • prevent fraud and abuse

  • provide support

  • improve the Platform

  • communicate important service or policy updates

  • comply with legal obligations


4.1 What we do not use your information for

Place2Stay does not process personal information on the basis that it is acting as:

  • your estate agent

  • your lease administrator

  • your compliance inspector

  • your holder of rental deposits


Where a landlord uploads supporting compliance-related documents, Place2Stay may store and review them for platform purposes, but this does not mean Place2Stay certifies the property or assumes legal responsibility for the property's compliance.

5. POPIA GROUNDS FOR PROCESSING

We process personal information on one or more of the following lawful grounds:

  • consent

  • performance of a contract or platform service

  • compliance with a legal obligation

  • legitimate interests such as fraud prevention, support, moderation, and platform security


6. LANDLORD VERIFICATION AND DOCUMENT PROCESSING

Where a landlord uses the verification flow, Place2Stay may process documents and information for the following purposes:

  • verifying the identity of the person or entity listing

  • verifying that the person or entity appears to have authority to advertise the property

  • reviewing supporting proof for claims or badges shown on listings

  • fraud prevention

  • support and account administration

  • internal review, moderation, and dispute handling relating to platform use


6.1 Optional supporting documents

Landlords may voluntarily upload additional supporting documents. Those optional documents may be reviewed by Place2Stay, but they remain the landlord's responsibility and do not convert Place2Stay into an inspector, certifier, or compliance authority.

6.2 Accuracy and authenticity

Place2Stay may rely on documents provided by users for its platform processes. We may question, reject, or remove documents or claims where something appears unclear, inconsistent, outdated, or suspicious.

7. NSFAS-RELATED DATA

If a user provides NSFAS-related information, Place2Stay may process that information for platform purposes such as:

  • profile completion

  • matching or filtering

  • landlord visibility where relevant

  • support for NSFAS-related listing claims or badges


Place2Stay does not guarantee NSFAS funding, accreditation, or payment outcomes.

Place2Stay does not act as NSFAS and does not replace direct confirmation from NSFAS or an institution.

8. HOW WE SHARE PERSONAL INFORMATION

We may share personal information:

  • between users where necessary for a property enquiry or response

  • with service providers who help us operate the Platform

  • with legal, regulatory, or law-enforcement authorities where required by law

  • with professional advisers where reasonably necessary

  • in connection with a business transfer, subject to lawful safeguards


8.1 Limited user-to-user sharing

When a tenant or student expresses interest in a listing, Place2Stay may share limited profile and contact details with the landlord to allow a direct response.

When a landlord publishes a listing, listing information and selected contact details may be visible to users as part of the Platform's normal operation.

8.2 No sale of personal information

Place2Stay does not sell personal information to third parties for their independent marketing use.

9. DATA RETENTION

We retain personal information only for as long as reasonably necessary for the purposes described in this Policy, subject to legal, fraud-prevention, and record-keeping requirements.

Typical retention periods may include:

  • account data for the life of the account and a reasonable period thereafter

  • verification documents for the period reasonably necessary for verification, fraud prevention, dispute handling, and legal compliance

  • support records and moderation records for operational and legal purposes


Retention periods may differ depending on the type of information, legal obligations, and the status of the account.

10. SECURITY

Place2Stay uses reasonable technical and organisational measures to protect personal information, including:

  • access controls

  • authentication protections

  • encrypted transmission where applicable

  • restricted internal access

  • monitoring and review


No system is completely secure. Users must also protect their own credentials and devices.

11. INTERNATIONAL TRANSFERS

Where hosting, infrastructure, or service providers operate outside South Africa, personal information may be processed outside South Africa subject to reasonable safeguards and POPIA requirements.

12. YOUR RIGHTS

Subject to applicable law, you may have the right to:

  • ask whether we hold personal information about you

  • request access to your personal information

  • request correction of inaccurate information

  • object to certain processing

  • withdraw consent where processing is based on consent

  • request deletion where legally appropriate

  • lodge a complaint with the Information Regulator


To exercise privacy rights, contact:


We may request proof of identity before actioning certain requests.

13. COOKIES AND LOCAL STORAGE

Place2Stay uses cookies, local storage, and related technologies to:

  • maintain sessions

  • remember preferences

  • support search and saved-property functionality

  • improve performance

  • understand feature usage


For more detail, see the Place2Stay Cookie Policy.

14. MINORS

Where minors use the Platform, Place2Stay may require parental or guardian consent where required by law.

We take additional care with data relating to minors and will process it only where there is a lawful basis to do so.

15. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time.

Material changes may be communicated by email, in-product notice, or publication on the Platform.

Your continued use of the Platform after an update takes effect means you accept the revised Policy.

16. CONTACT

For privacy questions, POPIA requests, or complaints:

Let's Trade 1350CC
Trading as Place2Stay


17. ACKNOWLEDGMENT

By using the Platform, you acknowledge that you have read and understood this Privacy Policy and that your personal information may be processed as described here.